Privacy Policy

1. Introduction

NextConvert ("we", "us", "our") operates the web application at nextconvert-frontend.vercel.app. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using the Service you consent to the practices described below.

2. Information We Collect

2.1 Account Information

When you create an account through Clerk (our authentication provider), we receive your name, email address, and profile image. We store your user ID, subscription tier, and usage statistics (conversion minutes used).

2.2 Anonymous Users

If you use the Service without logging in, we assign a unique anonymous identifier stored in a cookie (__nc_anon). This cookie is HTTP-only, lasts 30 days, and is used solely to track your usage limits (conversion minutes and file size) so each device gets its own free-tier allowance. It does not contain any personally identifiable information.

2.3 Uploaded Files

Files you upload are stored temporarily on our servers (or in Amazon S3) for the purpose of processing your conversion job. All files are automatically and permanently deleted after 24 hours. We do not access, inspect, or share the content of your files.

2.4 Payment Information

Payments are processed by Stripe. We never see or store your full credit card number. We store only your Stripe customer ID and subscription status to manage your plan.

2.5 Automatically Collected Data

Like most web services, our servers log basic request information such as IP addresses, browser type, and timestamps. This data is used for rate limiting, abuse prevention, and debugging. We do not use this data to personally identify you.

3. How We Use Your Information

• To provide and maintain the Service (file processing, account management).
• To enforce usage limits and subscription tiers.
• To process payments and manage billing.
• To prevent abuse and enforce rate limits.
• To improve the Service and fix issues.
• To display relevant advertisements to free-tier users (via Google AdSense).

4. Third-Party Services

We use the following third-party services that may collect or process data:

5. Cookies

We use cookies for the following purposes:

• Essential cookies — to identify your device and enforce free-tier usage limits (anonymous users) and to manage your authentication session (logged-in users). These are required for the Service to function.
• Advertising cookies — set by Google AdSense to personalize and measure ads shown to free-tier users. These are governed by Google's privacy policy.

6. Data Retention

• Uploaded and output files: Automatically deleted after 24 hours.
• Job records: Anonymous user jobs are deleted after 7 days; authenticated user jobs after 30 days.
• Anonymous profiles: Deleted after 60 days of inactivity.
• Account data: Retained as long as your account is active. You may request deletion at any time.

7. Data Security

We use industry-standard security measures including encrypted connections (HTTPS/TLS), secure cookie attributes (HttpOnly, Secure, SameSite), and access controls. However, no system is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data.
• Object to or restrict processing of your data.
• Data portability (receive your data in a machine-readable format).

To exercise any of these rights, contact us at the email below. We will respond within 30 days.

9. Children's Privacy

The Service is not intended for children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this page periodically.

11. Contact

If you have questions or concerns about this Privacy Policy, please contact us at [email protected].